[78-L] Ebay Awry

[Mark Bardenwerper]

On 1/25/2014 12:24 PM, Matthew Duncan wrote:
> I have come to treat these 'cases' as an occupational hazard.   For every so many items I sell (mostly records) I will get a case opened against me.  It is rare, though.     I never supply another copy - always just refund total original outlay.  I never ask for them to return the item.  I just put it down as a loss, annoying though it is and move on.
>
> Refunding rather than replacing removes the possibility of a further 'freebie' like in the example given and closes the case quickly, saving time.
>
> The genuine buyer would get a better service by messaging rather than opening a case where a real discussion can be had to resolve a problem....and the not so genuine will not end up with any more of my stuff than necessary and will be blocked.
>
> Not ideal, but.....is anything?
>
>
I will follow you advice from now on, while spending more on packaging.

Thanks much!

-- 
Mark L. Bardenwerper, Sr.

Technology...thoughtfully, responsibly.

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