[78-L] Ebay Awry

[Matthew Duncan]

I have come to treat these 'cases' as an occupational hazard.   For every so many items I sell (mostly records) I will get a case opened against me.  It is rare, though.     I never supply another copy - always just refund total original outlay.  I never ask for them to return the item.  I just put it down as a loss, annoying though it is and move on.   

Refunding rather than replacing removes the possibility of a further 'freebie' like in the example given and closes the case quickly, saving time.

The genuine buyer would get a better service by messaging rather than opening a case where a real discussion can be had to resolve a problem....and the not so genuine will not end up with any more of my stuff than necessary and will be blocked.

Not ideal, but.....is anything?

Matt, UK.



On Saturday, 25 January 2014, 17:24, Mark Bardenwerper <citrogsa at charter.net> wrote:
 
Hello folks,
Not record related, but nonetheless of concern to anyone selling in Ebay.
I am selling a quantity of key blanks in one auction. They have been 
selling steadily. I sent one to a fellow who was not happy with a 
shipping delay, so he opened a case with Ebay (without contacting me). 
Ebays says, "You guys just work it out. We will not interfere."
The key presumably got lost in shipping, so rather that try to figure 
that out, I just sent him another one, along with my apologies, to which 
he was most understanding. Because the items were sent 1st class, there 
were no tracking numbers to trace.
I emailed several times until he told me the key had arrived. Then 
silence. Happy customer, yes, no?
Dead air for several days despite pleas to close the case (meanwhile 
Paypal witholds my payment).
I finally send the case to Ebay, telling them that customer acknowledges 
receipt of key, but will not close the case.
What does Ebay do? Close the case? No!
Refunds the money to the customer, supposedly with no impact to me.
Two keys from me for free! With Ebay's blessing!!!
Completely legal shoplifting.

-- 
Mark L. Bardenwerper, Sr.

Technology...thoughtfully, responsibly.

Visit me at http://citroen.cappyfabrics.com


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