[78-L] Packing Horrors

[maceo at nugrape.net]

Hello Cary,

Sorry to hear of your plight, the first I heard of my buyers complaint is by 
the locking of my Poypal account, did not recieve a Eboy letter from buyer or 
Eboy prior to locking of account - pretty poor form (I meant to say I try and 
keep a zero balance in the account).

Guess I go back to subscribing to VJM if it's still being published!

Gary

> I'm going through a horrific situation now myself. A customer in China
> purchased a multi-disc 78 set from me. I sent it to him, insured - but the
> post office convinced me to use one of their flat-rate boxes instead of the
> ones I usually use. I packed up the records and sent them out, as I usually
> do. Records were sandwiched between 10x10 60lb. corrugated cardboard - double
> layers rotated so the grain alternates, which strengthens the sandwich, then
> sunk with peanuts. The empty album was wrapped separately with bubble wrap
> and put in the same box. 
> Package arrives in China and the buyer says two of the three discs are
> broken. Demands a full refund. I call USPS to file a claim. They said to
> instruct the buyer to take the original packaging back to his post office to
> verify the damage and the insurance would be released to him.  He then files
> with PayPal to reverse his payment to me. I went round and round with PayPal,
> and they finally sent him an email instructing him to take the original
> contents to his post office as well. Instead, he ships the records and album
> back to me, wrapped in bubble wrap but with no box. The resolution center on
> the PayPal case shows that he made several calls to PayPal, but I don't know
> what they discussed. He provided a tracking number and PayPal said that as
> soon as the records can be verified as being returned to me, he'll get his
> money. But he neglected to put the carrier on his claim, only the tracking
> number. 
> I received the package yesterday but did not open it. I took it to my post
> office and the manager who could make the decision on the insurance is out
> until Monday. The original packing is probably long gone and there really is
> no way to prove that what the buyer sent me is what I sent to him originally.
> If PayPal reimburses him, I will have my bank challenge this and they will
> put the money back in my account. But for how long? And what if the post
> office says that I'm out of luck because of the buyer's inability to do as he
> was instructed?
> I'm about ready to make my auctions domestic only.
> Cary Ginell
> 
> > Date: Thu, 13 Jun 2013 06:05:03 +1000
> > From: maceo at nugrape.net
> > To: 78-l at klickitat.78online.com
> > Subject: Re: [78-L] Packing Horrors
> > 
> > I am under the impression neutral feedback is treated as negative on the
> Eboy 
> > profile rating?
> > 
> > Another story about Eboy, which no doubt other sellers have issues with,
> i.e. a 
> > buyer places a dispute which causes a freezing of the Poypol account if you
> 
> > purposely leave a very balance...not a happy camper!
> > 
> > Gary
> > 
> > 
> > 
> > > Count your blessings and leave"Neutral"with as best an explain as you
> can
> > > 
> > > David Weiner wrote:
> > > > Y'know, you can talk to eBoing sellers until they're blue in the face
> and
> > > > they don't listen. Just got an Ellington RCA Program Transcription from
> a
> > > > seller who had just started and only was selling rock Lps. I gave her
> > > > chapter & verse about 78s and their fragility and packing them
> carefully.
> > > > She wrote back acknowledging my cautionary words. Record arrives
> today,
> > > > rattling around in a Priority Mail box with no cardboards or anything
> ­
> > > just
> > > > some used Walgreens plastic bags wrapped around the bare disc.
> Amazingly,
> > > > the disc is OK, but how do I leave wholehearted positive feedback for
> this
> > > > clown?
> > > >
> > > > Dave Weiner, just rantingS(..
> > > >
> > > >
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