[78-L] Packing Horrors

[Cary Ginell]

I'm going through a horrific situation now myself. A customer in China purchased a multi-disc 78 set from me. I sent it to him, insured - but the post office convinced me to use one of their flat-rate boxes instead of the ones I usually use. I packed up the records and sent them out, as I usually do. Records were sandwiched between 10x10 60lb. corrugated cardboard - double layers rotated so the grain alternates, which strengthens the sandwich, then sunk with peanuts. The empty album was wrapped separately with bubble wrap and put in the same box. 
Package arrives in China and the buyer says two of the three discs are broken. Demands a full refund. I call USPS to file a claim. They said to instruct the buyer to take the original packaging back to his post office to verify the damage and the insurance would be released to him.  He then files with PayPal to reverse his payment to me. I went round and round with PayPal, and they finally sent him an email instructing him to take the original contents to his post office as well. Instead, he ships the records and album back to me, wrapped in bubble wrap but with no box. The resolution center on the PayPal case shows that he made several calls to PayPal, but I don't know what they discussed. He provided a tracking number and PayPal said that as soon as the records can be verified as being returned to me, he'll get his money. But he neglected to put the carrier on his claim, only the tracking number. 
I received the package yesterday but did not open it. I took it to my post office and the manager who could make the decision on the insurance is out until Monday. The original packing is probably long gone and there really is no way to prove that what the buyer sent me is what I sent to him originally. If PayPal reimburses him, I will have my bank challenge this and they will put the money back in my account. But for how long? And what if the post office says that I'm out of luck because of the buyer's inability to do as he was instructed?
I'm about ready to make my auctions domestic only.
Cary Ginell

> Date: Thu, 13 Jun 2013 06:05:03 +1000
> From: maceo at nugrape.net
> To: 78-l at klickitat.78online.com
> Subject: Re: [78-L] Packing Horrors
> 
> I am under the impression neutral feedback is treated as negative on the Eboy 
> profile rating?
> 
> Another story about Eboy, which no doubt other sellers have issues with, i.e. a 
> buyer places a dispute which causes a freezing of the Poypol account if you 
> purposely leave a very balance...not a happy camper!
> 
> Gary
> 
> 
> 
> > Count your blessings and leave"Neutral"with as best an explain as you can
> > 
> > David Weiner wrote:
> > > Y'know, you can talk to eBoing sellers until they're blue in the face and
> > > they don't listen. Just got an Ellington RCA Program Transcription from a
> > > seller who had just started and only was selling rock Lps. I gave her
> > > chapter & verse about 78s and their fragility and packing them carefully.
> > > She wrote back acknowledging my cautionary words. Record arrives today,
> > > rattling around in a Priority Mail box with no cardboards or anything ­
> > just
> > > some used Walgreens plastic bags wrapped around the bare disc. Amazingly,
> > > the disc is OK, but how do I leave wholehearted positive feedback for this
> > > clown?
> > >
> > > Dave Weiner, just rantingS(..
> > >
> > >
> > > _______________________________________________
> > > 78-L mailing list
> > > 78-L at klickitat.78online.com
> > > http://klickitat.78online.com/mailman/listinfo/78-l
> > >
> > 
> > _______________________________________________
> > 78-L mailing list
> > 78-L at klickitat.78online.com
> > http://klickitat.78online.com/mailman/listinfo/78-l
> > 
> 
> 
> 
> _______________________________________________
> 78-L mailing list
> 78-L at klickitat.78online.com
> http://klickitat.78online.com/mailman/listinfo/78-l