[78-L] He changed his mind..

[David Lennick]

I have 555 positives at the moment..back in July I'd only been eBarfing for a 
couple of months so it was one negative out of the possibly 25 or 30 most 
recent feedbacks. Enough to put a serious dent in the percentage.

And the other month, when a number of us were plagued by a shill bidder who 
kept sniping Calypso and Reggae items so he could claim high assessments on 
records he already owned (that seemed to be the only logical explanation), we 
all tried to give him the worst feedback possible but each one would show up as 
a positive, giving him a high score. (You'd get the idea if you read them, 
though, before they were deleted..one seller said "Do you bum sheep in your 
spare time?")

dl

On 1/20/2012 8:31 AM, neechevoneeznayou at gmail.com wrote:
> 1 neg of so many positives knocks you down to 95%? What kind of a system
> is that? New math?
>
> joe salerno
>
> On 1/19/2012 10:05 PM, David Lennick wrote:
>> I had one negative feedback from a kvetch back in July (wanted a full refund
>> and shipping costs, even though the record was as described, and he kept saying
>> "liar! worst customer")..it knocked my rating down to 95% for a while. Then
>> that feedback mysteriously disappeared. I wasn't going to complain (and now I
>> are a power seller, big fat hairy deal).
>>
>> dl
>>
>> On 1/19/2012 10:22 PM, neechevoneeznayou at gmail.com wrote:
>>> So one neg feedback from one customer, how much would it really affect
>>> the dealer rating?
>>>
>>> I suppose it depends on how many sales you have under your belt. Is
>>> there a formula or is it as simple as neg feedback divided by the number
>>> of sales?
>>>
>>> joe salerno
>>>
>>>
>>> On 1/19/2012 10:04 AM, Benno Häupl wrote:
>>>> .
>>>> Now I understand, David.
>>>>
>>>> It all depends on how customer friendly you want to be.
>>>> Bear in mind that he is entitled to give you feedback and he may ding your DSR stars.
>>>> If you don't care..., fine.
>>>> If your sale was substantial and you profit is more important to you than your eBay profile,
>>>> it's fine, too.
>>>>
>>>> However, then best strategy seems to be to add a dollar or two to the shipping costs
>>>> and put this money in a sugar bowl for cases like INR claims (item not received) or
>>>> SNAD (significantly not as described) - or even a case like this one now: buyer's remorse.
>>>>
>>>> You would have plenty of money in your 'contingency sugar bowl' for cases like this.
>>>> Number of items sold in one year times 1, or 1.5, or 2 dollars = X dollars.
>>>> Then you can treat your customers generously - and get glowing feedback. Just supposing all
>>>> this is important to you.
>>>>
>>>> Otherwise you must live with the consequences (feedback and DSRs possibly dinged).
>>>> But I can assure you that a perfect profile gets you higher bids, regularly.  I, for one, could
>>>> give you many examples when I got 30% to 50% higher bids on identical items, in
>>>> comparison with other sellers' results!  In exceptional cases I even got double price.
>>>> It pays to be customer minded.
>>>>
>>>> Benno
>>>> .
>>>>
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>>>
>>
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>