[78-L] He changed his mind..

[neechevoneeznayou at gmail.com]

1 neg of so many positives knocks you down to 95%? What kind of a system 
is that? New math?

joe salerno

On 1/19/2012 10:05 PM, David Lennick wrote:
> I had one negative feedback from a kvetch back in July (wanted a full refund
> and shipping costs, even though the record was as described, and he kept saying
> "liar! worst customer")..it knocked my rating down to 95% for a while. Then
> that feedback mysteriously disappeared. I wasn't going to complain (and now I
> are a power seller, big fat hairy deal).
>
> dl
>
> On 1/19/2012 10:22 PM, neechevoneeznayou at gmail.com wrote:
>> So one neg feedback from one customer, how much would it really affect
>> the dealer rating?
>>
>> I suppose it depends on how many sales you have under your belt. Is
>> there a formula or is it as simple as neg feedback divided by the number
>> of sales?
>>
>> joe salerno
>>
>>
>> On 1/19/2012 10:04 AM, Benno Häupl wrote:
>>> .
>>> Now I understand, David.
>>>
>>> It all depends on how customer friendly you want to be.
>>> Bear in mind that he is entitled to give you feedback and he may ding your DSR stars.
>>> If you don't care..., fine.
>>> If your sale was substantial and you profit is more important to you than your eBay profile,
>>> it's fine, too.
>>>
>>> However, then best strategy seems to be to add a dollar or two to the shipping costs
>>> and put this money in a sugar bowl for cases like INR claims (item not received) or
>>> SNAD (significantly not as described) - or even a case like this one now: buyer's remorse.
>>>
>>> You would have plenty of money in your 'contingency sugar bowl' for cases like this.
>>> Number of items sold in one year times 1, or 1.5, or 2 dollars = X dollars.
>>> Then you can treat your customers generously - and get glowing feedback. Just supposing all
>>> this is important to you.
>>>
>>> Otherwise you must live with the consequences (feedback and DSRs possibly dinged).
>>> But I can assure you that a perfect profile gets you higher bids, regularly.  I, for one, could
>>> give you many examples when I got 30% to 50% higher bids on identical items, in
>>> comparison with other sellers' results!  In exceptional cases I even got double price.
>>> It pays to be customer minded.
>>>
>>> Benno
>>> .
>>>
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>>
>
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-- 
Joe Salerno