[78-L] He changed his mind..

[David Lennick]

I had one negative feedback from a kvetch back in July (wanted a full refund 
and shipping costs, even though the record was as described, and he kept saying 
"liar! worst customer")..it knocked my rating down to 95% for a while. Then 
that feedback mysteriously disappeared. I wasn't going to complain (and now I 
are a power seller, big fat hairy deal).

dl

On 1/19/2012 10:22 PM, neechevoneeznayou at gmail.com wrote:
> So one neg feedback from one customer, how much would it really affect
> the dealer rating?
>
> I suppose it depends on how many sales you have under your belt. Is
> there a formula or is it as simple as neg feedback divided by the number
> of sales?
>
> joe salerno
>
>
> On 1/19/2012 10:04 AM, Benno Häupl wrote:
>> .
>> Now I understand, David.
>>
>> It all depends on how customer friendly you want to be.
>> Bear in mind that he is entitled to give you feedback and he may ding your DSR stars.
>> If you don't care..., fine.
>> If your sale was substantial and you profit is more important to you than your eBay profile,
>> it's fine, too.
>>
>> However, then best strategy seems to be to add a dollar or two to the shipping costs
>> and put this money in a sugar bowl for cases like INR claims (item not received) or
>> SNAD (significantly not as described) - or even a case like this one now: buyer's remorse.
>>
>> You would have plenty of money in your 'contingency sugar bowl' for cases like this.
>> Number of items sold in one year times 1, or 1.5, or 2 dollars = X dollars.
>> Then you can treat your customers generously - and get glowing feedback. Just supposing all
>> this is important to you.
>>
>> Otherwise you must live with the consequences (feedback and DSRs possibly dinged).
>> But I can assure you that a perfect profile gets you higher bids, regularly.  I, for one, could
>> give you many examples when I got 30% to 50% higher bids on identical items, in
>> comparison with other sellers' results!  In exceptional cases I even got double price.
>> It pays to be customer minded.
>>
>> Benno
>> .
>>
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>