[78-L] He changed his mind..

[neechevoneeznayou at gmail.com]

So one neg feedback from one customer, how much would it really affect 
the dealer rating?

I suppose it depends on how many sales you have under your belt. Is 
there a formula or is it as simple as neg feedback divided by the number 
of sales?

joe salerno


On 1/19/2012 10:04 AM, Benno Häupl wrote:
> .
> Now I understand, David.
>
> It all depends on how customer friendly you want to be.
> Bear in mind that he is entitled to give you feedback and he may ding your DSR stars.
> If you don't care..., fine.
> If your sale was substantial and you profit is more important to you than your eBay profile,
> it's fine, too.
>
> However, then best strategy seems to be to add a dollar or two to the shipping costs
> and put this money in a sugar bowl for cases like INR claims (item not received) or
> SNAD (significantly not as described) - or even a case like this one now: buyer's remorse.
>
> You would have plenty of money in your 'contingency sugar bowl' for cases like this.
> Number of items sold in one year times 1, or 1.5, or 2 dollars = X dollars.
> Then you can treat your customers generously - and get glowing feedback. Just supposing all
> this is important to you.
>
> Otherwise you must live with the consequences (feedback and DSRs possibly dinged).
> But I can assure you that a perfect profile gets you higher bids, regularly.  I, for one, could
> give you many examples when I got 30% to 50% higher bids on identical items, in
> comparison with other sellers' results!  In exceptional cases I even got double price.
> It pays to be customer minded.
>
> Benno
> .
>
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-- 
Joe Salerno