[78-L] oooWEE policy change regarding feedback

[Cary Ginell]

Most of the time (and my current rating is 99.7%), I have had satisfied customers, but occasionally, I will get a kvetch also. Just as I am creeping up to the next tenth of a percent, someone invariably is dissatisfied or distrustful and no matter how I try to alleviate the miscommunication, I get flamed. It's almost never someone from the U.S. But I still think sellers should be protect against kvetches by being permitted to warn other sellers of their actions by posting negative feedback. It is like being unarmed in a street fight. You can't even take cover.

Cary Ginell

> Date: Fri, 2 Sep 2011 08:47:41 -0400
> From: dlennick at sympatico.ca
> To: 78-l at klickitat.78online.com
> Subject: Re: [78-L] oooWEE policy change regarding feedback
> 
> Well, I've had a 100% perfect rating since February 2001, except for recently. 
> One dissatisfied customer in the Land of the Rising Sun bid the mininum on an 
> Oscar Pettiford lp which was rated E/E- with small scratches. He paid the 
> minimum shipping and was told it would take up to 8 weeks, during which he sent 
> repeated "where is my record" messages. When it arrived in 6 weeks he promptly 
> accused me of sending a record with a big scratch which wouldn't play. He was 
> offered a refund if he returned the disc. He refused unless I paid HIS cost to 
> return it and sent him a new record. He then posted negative feedback, to which 
> I replied that he was offered a refund. He then replied "Liar!" He is what we 
> in the music biz call a "kvetch".
> 
> dl
> 
> On 9/2/2011 12:37 AM, Cary Ginell wrote:
> >
> > Great news for sellers: Additional protection for your performance rating now in effect!
> > 				
> > 					Todd Lutwak
> > We know you want to do right by your customers—that’s why eBay always
> >   encourages buyers to contact the seller before filing a Buyer
> > Protection case. Starting today, if a buyer doesn’t contact you before opening an eBay Buyer Protection case, and you act quickly to resolve it, the case won’t be included in your performance rating.
> > As always, any case that is escalated and found in your favor will not affect your performance rating.
> > We hope this additional protection makes selling an even better experience for you. Thank you for selling on eBay!
> > Sincerely,
> > Todd Lutwak
> >
> > Vice President,
> >
> > Seller Experience
> >
> >
> > I still think sellers are powerless unless they can give negative feedback to deadbeat, recalcitrant, unreasonable, and nasty buyers.
> > Cary Ginell
> >   		 	
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