[78-L] oooWEE policy change regarding feedback

[David Lennick]

Well, I've had a 100% perfect rating since February 2001, except for recently. 
One dissatisfied customer in the Land of the Rising Sun bid the mininum on an 
Oscar Pettiford lp which was rated E/E- with small scratches. He paid the 
minimum shipping and was told it would take up to 8 weeks, during which he sent 
repeated "where is my record" messages. When it arrived in 6 weeks he promptly 
accused me of sending a record with a big scratch which wouldn't play. He was 
offered a refund if he returned the disc. He refused unless I paid HIS cost to 
return it and sent him a new record. He then posted negative feedback, to which 
I replied that he was offered a refund. He then replied "Liar!" He is what we 
in the music biz call a "kvetch".

dl

On 9/2/2011 12:37 AM, Cary Ginell wrote:
>
> Great news for sellers: Additional protection for your performance rating now in effect!
> 				
> 					Todd Lutwak
> We know you want to do right by your customers—that’s why eBay always
>   encourages buyers to contact the seller before filing a Buyer
> Protection case. Starting today, if a buyer doesn’t contact you before opening an eBay Buyer Protection case, and you act quickly to resolve it, the case won’t be included in your performance rating.
> As always, any case that is escalated and found in your favor will not affect your performance rating.
> We hope this additional protection makes selling an even better experience for you. Thank you for selling on eBay!
> Sincerely,
> Todd Lutwak
>
> Vice President,
>
> Seller Experience
>
>
> I still think sellers are powerless unless they can give negative feedback to deadbeat, recalcitrant, unreasonable, and nasty buyers.
> Cary Ginell
>