[78-L] Question about insurance

Sun Jan 3 14:12:41 PST 2010

I believe that derWilly retired or left the oboy bidness for some 
reason, possibly health or age...

joe salerno

Malcolm - Venerable Music wrote:
> As for lost items, I will never deal with DerWilly because a disc never 
> arrived
> from him and he refused to make good on it.
> 
> Wonder if he is still selling - haven't seen any listings in awhile??
> I had a similar experience a few years back when a record I won never 
> arrived.
> I kept emailing him to see if he had any information, which he never did - 
> said it was on the way. A few weeks later he sent me a message that said he 
> found it - and since I had been hassling him about it (he didn't word it 
> this way), it must be important to me so if I send him a few extra bucks 
> he'd send it via Priority Mail (as I had only paid media rate). I responded 
> that if he had shipped it when he was supposed to, I'dve had it 3 weeks 
> earlier even with Media. I also suggested that to make me happy, he should 
> just go ahead and ship it via Priority and cover the cost himself. To his 
> credit, he did just that!
> 
> DL - that record may have been lost way before it even made it to the Post 
> Office!
> 
> Malcolm
> 
> Venerable Music - http://www.venerablemusic.com/
> 78rpm Auctions - http://www.vmauctions.com/
> Venerable Radio - http://www.venerablemusic.com/samphpweb/index.html
> On Myspace - http://www.myspace.com/venerablemusic
> 
> ----- Original Message ----- 
> From: "David Lennick" <dlennick at sympatico.ca>
> To: "78-L Mail List" <78-l at klickitat.78online.com>
> Sent: Sunday, January 03, 2010 3:06 PM
> Subject: Re: [78-L] Question about insurance
> 
> 
>> "Anyone ever successfully file a claim for a damaged item & have
>> the postal service pay out? If so, how long did it take?"
>>
>> Yes..it took a couple of months and I had to return the broken discs (18 
>> out of
>> a shipment of 60). This was a bit maddening because I could have 
>> transferred
>> the cracked discs and salvaged the audio, but I think that because I knew 
>> the
>> discs were partially damaged when I picked up the shipment at the PO, I 
>> had to
>> leave the broken and cracked ones there and take an insurance claim form. 
>> There
>> was also a complication whereby the insurer would only reimburse the 
>> SELLER,
>> not the buyer..they sent him the payment and he then sent it to me. Not 
>> sure
>> why this was the case.
>>
>> As for lost items, I will never deal with DerWilly because a disc never 
>> arrived
>> from him and he refused to make good on it.
>>
>> If you use P**pal and have it linked to AMEX, you can file a claim for 
>> loss or
>> damage with them..I've had refunds for missing shipments a couple of times 
>> even
>> when the original seller had vanished. (From Amex, not P**pal.)
>>
>> dl
>>
>> Malcolm - Venerable Music wrote:
>>> Yea, I recently had the same experience on eBum although it was from a
>>> non-recognizable seller who has since had his account cancelled.
>>> I won a rather expensive record (Bay Rum Blues by Ashley & Foster on
>>> Vocalion) and as I always do, sent proper packing instructions along with 
>>> my
>>> payment (which I received a disgruntled "I know what I'm doing" reply 
>>> to).
>>> When the box arrived, it was obviously mishandled by the postal service, 
>>> so
>>> I crossed my fingers as I opened it up. When I found that the record was
>>> taped between 1 square (each side) of cardboard that had obviously been 
>>> cut
>>> from a used box (as it was creased where the old box would fold), and was
>>> only sparingly padded with wadded up plastic grocery bags, my heart sank!
>>> Sure enough, it was in three big pieces!
>>>
>>> I notified the seller that the record was broken & I wanted to return it 
>>> for
>>> a refund. He then instructed me that he had purchased insurance (out of 
>>> his
>>> own pocket) and I could file a claim if I wanted. Just to check out the
>>> situation, I followed up through the postal service, and indeed, the
>>> receiver of the damaged merchandise can file an insurance claim. Here is 
>>> the
>>> kicker, it takes up to 60 days for them to respond at which point they 
>>> can
>>> refuse to pay the claim if they deem the item was packaged improperly! 
>>> Well,
>>> when paying by Paypal (which is all you can do on ebum these days), you 
>>> can
>>> file a dispute within 45 days that the item arrived significantly not as
>>> described. At that point (after the seller has a chance to respond), you 
>>> can
>>> send the item back with delivery confirmation (or some manner of 
>>> tracking)
>>> and paypal will put the money back in your account once they confirm it 
>>> has
>>> been delivered.
>>>
>>> I then instructed the seller that he could also file the claim for the
>>> broken record at which point they could deny him coverage because of
>>> improper packing, but I would not be on the hook for it. As far as I can
>>> tell, the only time postal insurance really works in if the package is 
>>> lost
>>> in space?? Anyone ever successfully file a claim for a damaged item & 
>>> have
>>> the postal service pay out? If so, how long did it take?
>>>
>>> Really, if it were any kind of reputable seller, he should have just
>>> refunded the money. At most asking for the seller to return the damaged 
>>> item
>>> so he could pursue an insurance claim. I have received other broken 
>>> records
>>> in the mail before and most sellers refund your money with very little
>>> hassle - myself included.
>>> In fact, if it does show up broken, I usually feel that it was due to my
>>> faulty packing as it should be strong enough to stand up to that angry
>>> gorilla and survive!
>>>
>>> Taylor, if your friend is still having a problem, tell him to open a 
>>> dispute
>>> through paypal - but it must be within 45 days (I think), so don't delay 
>>> too
>>> much!
>>>
>>> Malcolm
>>> (the other, other one in Georgia)
>>>
>>> Venerable Music - http://www.venerablemusic.com/
>>> 78rpm Auctions - http://www.vmauctions.com/
>>> Venerable Radio - http://www.venerablemusic.com/samphpweb/index.html
>>> On Myspace - http://www.myspace.com/venerablemusic
>>>
>>> ----- Original Message ----- 
>>> From: "Taylor Bowie" <bowiebks at isomedia.com>
>>> To: "78-L Mail List" <78-l at klickitat.78online.com>
>>> Sent: Sunday, January 03, 2010 1:50 PM
>>> Subject: [78-L] Question about insurance
>>>
>>>
>>>> A friend of mine recently had a very unpleasant go-round with a 
>>>> well-known
>>>> eBay record seller who sent him a cracked record.  When my friend asked
>>>> for
>>>> his money back,  the seller demanded that my friend file the insurance
>>>> claim.
>>>>
>>>> I've bought and sold books and records through the mail for many years,
>>>> and
>>>> on the few occasions there was a problem...I never expected the buyer to
>>>> file the claim about something I'd sold and which arrived damaged or not
>>>> at
>>>> all.  I would refund the money and then file my own insurance claim.
>>>>
>>>> Any of you other buyers or sellers run into this?  Seems to be that it's
>>>> the
>>>> responsibility of the seller to follow through on problems with a
>>>> purchase,
>>>> and not the buyer.
>>>>
>>>>
>>>> Taylor
>>>>
>>>>
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