[78-L] Question about insurance

[Malcolm - Venerable Music]

As for lost items, I will never deal with DerWilly because a disc never 
arrived
from him and he refused to make good on it.

Wonder if he is still selling - haven't seen any listings in awhile??
I had a similar experience a few years back when a record I won never 
arrived.
I kept emailing him to see if he had any information, which he never did - 
said it was on the way. A few weeks later he sent me a message that said he 
found it - and since I had been hassling him about it (he didn't word it 
this way), it must be important to me so if I send him a few extra bucks 
he'd send it via Priority Mail (as I had only paid media rate). I responded 
that if he had shipped it when he was supposed to, I'dve had it 3 weeks 
earlier even with Media. I also suggested that to make me happy, he should 
just go ahead and ship it via Priority and cover the cost himself. To his 
credit, he did just that!

DL - that record may have been lost way before it even made it to the Post 
Office!

Malcolm

Venerable Music - http://www.venerablemusic.com/
78rpm Auctions - http://www.vmauctions.com/
Venerable Radio - http://www.venerablemusic.com/samphpweb/index.html
On Myspace - http://www.myspace.com/venerablemusic

----- Original Message ----- 
From: "David Lennick" <dlennick at sympatico.ca>
To: "78-L Mail List" <78-l at klickitat.78online.com>
Sent: Sunday, January 03, 2010 3:06 PM
Subject: Re: [78-L] Question about insurance


> "Anyone ever successfully file a claim for a damaged item & have
> the postal service pay out? If so, how long did it take?"
>
> Yes..it took a couple of months and I had to return the broken discs (18 
> out of
> a shipment of 60). This was a bit maddening because I could have 
> transferred
> the cracked discs and salvaged the audio, but I think that because I knew 
> the
> discs were partially damaged when I picked up the shipment at the PO, I 
> had to
> leave the broken and cracked ones there and take an insurance claim form. 
> There
> was also a complication whereby the insurer would only reimburse the 
> SELLER,
> not the buyer..they sent him the payment and he then sent it to me. Not 
> sure
> why this was the case.
>
> As for lost items, I will never deal with DerWilly because a disc never 
> arrived
> from him and he refused to make good on it.
>
> If you use P**pal and have it linked to AMEX, you can file a claim for 
> loss or
> damage with them..I've had refunds for missing shipments a couple of times 
> even
> when the original seller had vanished. (From Amex, not P**pal.)
>
> dl
>
> Malcolm - Venerable Music wrote:
>> Yea, I recently had the same experience on eBum although it was from a
>> non-recognizable seller who has since had his account cancelled.
>> I won a rather expensive record (Bay Rum Blues by Ashley & Foster on
>> Vocalion) and as I always do, sent proper packing instructions along with 
>> my
>> payment (which I received a disgruntled "I know what I'm doing" reply 
>> to).
>> When the box arrived, it was obviously mishandled by the postal service, 
>> so
>> I crossed my fingers as I opened it up. When I found that the record was
>> taped between 1 square (each side) of cardboard that had obviously been 
>> cut
>> from a used box (as it was creased where the old box would fold), and was
>> only sparingly padded with wadded up plastic grocery bags, my heart sank!
>> Sure enough, it was in three big pieces!
>>
>> I notified the seller that the record was broken & I wanted to return it 
>> for
>> a refund. He then instructed me that he had purchased insurance (out of 
>> his
>> own pocket) and I could file a claim if I wanted. Just to check out the
>> situation, I followed up through the postal service, and indeed, the
>> receiver of the damaged merchandise can file an insurance claim. Here is 
>> the
>> kicker, it takes up to 60 days for them to respond at which point they 
>> can
>> refuse to pay the claim if they deem the item was packaged improperly! 
>> Well,
>> when paying by Paypal (which is all you can do on ebum these days), you 
>> can
>> file a dispute within 45 days that the item arrived significantly not as
>> described. At that point (after the seller has a chance to respond), you 
>> can
>> send the item back with delivery confirmation (or some manner of 
>> tracking)
>> and paypal will put the money back in your account once they confirm it 
>> has
>> been delivered.
>>
>> I then instructed the seller that he could also file the claim for the
>> broken record at which point they could deny him coverage because of
>> improper packing, but I would not be on the hook for it. As far as I can
>> tell, the only time postal insurance really works in if the package is 
>> lost
>> in space?? Anyone ever successfully file a claim for a damaged item & 
>> have
>> the postal service pay out? If so, how long did it take?
>>
>> Really, if it were any kind of reputable seller, he should have just
>> refunded the money. At most asking for the seller to return the damaged 
>> item
>> so he could pursue an insurance claim. I have received other broken 
>> records
>> in the mail before and most sellers refund your money with very little
>> hassle - myself included.
>> In fact, if it does show up broken, I usually feel that it was due to my
>> faulty packing as it should be strong enough to stand up to that angry
>> gorilla and survive!
>>
>> Taylor, if your friend is still having a problem, tell him to open a 
>> dispute
>> through paypal - but it must be within 45 days (I think), so don't delay 
>> too
>> much!
>>
>> Malcolm
>> (the other, other one in Georgia)
>>
>> Venerable Music - http://www.venerablemusic.com/
>> 78rpm Auctions - http://www.vmauctions.com/
>> Venerable Radio - http://www.venerablemusic.com/samphpweb/index.html
>> On Myspace - http://www.myspace.com/venerablemusic
>>
>> ----- Original Message ----- 
>> From: "Taylor Bowie" <bowiebks at isomedia.com>
>> To: "78-L Mail List" <78-l at klickitat.78online.com>
>> Sent: Sunday, January 03, 2010 1:50 PM
>> Subject: [78-L] Question about insurance
>>
>>
>>> A friend of mine recently had a very unpleasant go-round with a 
>>> well-known
>>> eBay record seller who sent him a cracked record.  When my friend asked
>>> for
>>> his money back,  the seller demanded that my friend file the insurance
>>> claim.
>>>
>>> I've bought and sold books and records through the mail for many years,
>>> and
>>> on the few occasions there was a problem...I never expected the buyer to
>>> file the claim about something I'd sold and which arrived damaged or not
>>> at
>>> all.  I would refund the money and then file my own insurance claim.
>>>
>>> Any of you other buyers or sellers run into this?  Seems to be that it's
>>> the
>>> responsibility of the seller to follow through on problems with a
>>> purchase,
>>> and not the buyer.
>>>
>>>
>>> Taylor
>>>
>>>
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