[78-L] Ebay Awry
goldenbough at arcor.de
Sat Jan 25 13:00:37 PST 2014
I know it is very difficult to stay up-to-date with all these changes in eBay
policies and procedures, but I can tell you the following things.
1) When a buyer contacts his seller after the purchase (e.g. when something
went wrong), eBay asks about the item number and shows a list of items
purchased. After the proper selection a case is opened automatically (!) -
on the site where the buyer purchased. This can be eBay Italy for an Italian
buyer! Then you (the seller) may not understand too much of what's being said.
2) Any case opened counts against the seller (somewhere in the background),
if the seller does not close the case with a refund. Too many cases in the last
12 months can get you kicked off eBay - for good.
3) If you do not refund, but send a replacement, you need ''online viewable
proof of delivery''. This is not identical with ''signature confirmation''. If you
cannot provide this proof of delivery which the eBay bots can see automatically
on the net, then the buyer will get a refund - automatically as well. This is why
your best option is to refund immediately and consider this as part of doing
If one in a hundred transactions turn bad, then add 50¢ or a dollar so to the
shipping costs and "self insure". After 100 transactions you will have $50 or
$100 in your sugar bowl to pay any claims from.
Consequence: whenever I have to ask my seller a question after the sale,
I always select the option "This is not about an item purchased". This way the
seller will not get a mark because of a ''case opened''. But: how many people
It is not a matter of ''right or wrong'', but rather about understanding the eBay
robots and their "scoring parameters" (evaluations). Mind you, the number of
cases opened (even when closed amicably) also counts towards the visibility
of your items in the searches, i.e. if your merchandise is on top of page 1 or
buried on page 7.
Or, as the new User Agreement says it, ''In some situations a listing may not
appear in some search and browse results" - even if you pay for your listings!!!
Bravo, eBay! Quite an achievement!
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