[78-L] International transactions

Buster busterdog at mac.com
Mon Jun 17 11:16:41 PDT 2013

This goes a long ways towards explaining the condition of our Chinese packages:


On Jun 16, 2013, at 3:07 PM, Malcolm - Venerable Music <malcolm at venerablemusic.com> wrote:

> Hi Cary -
> You're statements are absolutely correct! Therefore if you are going to be 
> an effective seller on ebay (and keep your sanity), you need to consent to 
> those simple truths.
> First, you should never expect the buyer to jump through any hoops for 
> insurance purposes. The only thing you can really legitimately ask them to 
> do is to return the item. Even then you risk creating ill feelings with the 
> buyer as they will not want to pay to return items that they were never able 
> to actually use.
> Second, an insurance purchase made from the US Postal Service is rarely ever 
> worth the price or effort, unless the package is traceable and lost. In most 
> cases you will work harder for that refund especially when you consider both 
> the time and effort you will spend.
> With these truths, as sellers, we need to look at the other options of which 
> there are not many.
> First, if you must purchase insurance, you should do it with another 
> service. There are at least 3-4 different services that specialize in 
> insuring items through ebay. Even though I have never used these services 
> myself, I have heard they work much better than what is offered through the 
> postal service. I would make sure to ask many questions though, because 
> you'll have to check the process against the first truth which is not to 
> expect the buyer to really jump through any hoops other than sending you the 
> item back (which they must also do to get a refund from paypal).
> Second, is the solution that feel is unreasonable. I agree that in order to 
> make this work on Ebay, you pretty much have to break their shipping rules 
> (which comes down to their own short sighted policies - sellers always come 
> second to the buyers), but over time it does work.
> It doesn't have to just be .50 or $1 per package, on vmauctions, we use the 
> actual postal insurance scale which is as follows -
> Fee . . . . . . . . . . Insurance Coverage
> $2.45 ................ $50.01 to $100
> $3.05 ................ $100.01 to $200
> $5.10 ................ $200.01 to $300
> $6.25 ................ $300.01 to $400
> $7.40 ................ $400.01 to $500
> $8.55 ................ $500.01 to $600
> If you pack records correctly (which I know you do), you should know that 
> having problems with records arriving safely is a rare occurrence. You may 
> ship 100 (or more) packages over time without incident, and then another 100 
> after the incident. Trust me, over time (that is the key), it will work out 
> in your favor! And believe me, you'll feel so much better when you can tell 
> a buyer who is upset over receiving damaged merchandise to keep the record 
> and immediately offer a full refund - problem over!
> Best of Luck!
> Malcolm
> Venerable Music - http://www.venerablemusic.com
> Venerable Radio - http://www.venerableradio.com
> 78rpm Record Auctions - http://www.vmauctions.com
> -----Original Message----- 
> From: Cary Ginell
> Sent: Sunday, June 16, 2013 5:16 PM
> To: 78-L Mail List
> Subject: Re: [78-L] International transactions
>> When you sell an item overseas for $500, that's a lot of cookie jars at a 
>> buck at a time. This is an unreasonable solution. The solution is for USPS 
>> to reimburse the seller for damaged goods, not the buyer. The buyer can 
>> claim anything he wants and get his money back from PayPal. The seller is 
>> helpless unless the buyer complies with USPS's requirement to bring in the 
>> original box to prove damage. Why should he do this when he can merely 
>> file a claim with PayPal and get his money refunded immediately - no 
>> questions asked.
> Cary Ginell
>> If you add 50 cents or a dollar to the shipping costs of all your packages 
>> and put the
>> money away in a cookie jar - then you can pay all claims from there, and 
>> invite your
>> loved one to a fine restaurant at the end of the year with the money left 
>> over.
>> Hope this helps some.
>> Benno
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