[78-L] Filing USPS insurance claim-Good news-Bad news

[Ken Matheson]

    I have had a hard time collecting on insurance one time to Canada. I had sent a shipment of camera/projector lenses to Canada. I double boxed them with bubble wrap in both boxes. I put insurance on it, only $45, I have had trouble to Canada before. When it arrived there was only a couple of shards of glass and part of the outer box. The buyer sent pictures of it. I submitted the paperwork with the pictures, both before and after, to the USPS. They answered back that the buyer needed to take it to the post office in Canada and have them fill out a form and submit it through the Canadian post office. He did that and sent me a copy. I still did not hear back for a month this time. So I refunded his money. I then submitted this information to the USPS, still no payment. I then sent a letter with the information to the postmaster general stating that if they did not intend on paying insurance claims they should not sell insurance. A month later I got
 payment. After that I add an amount to the shipping cost and insure it myself. I have shipped all over the world and only had broken shipments to Canada.