[78-L] First eBay problem

[Taylor Bowie]

Hi Darren,

You seem rather dismissive of the concept of service in this case,  so the 
following may be either confusing or sound foolish to you.

As a long time seller of second-hand material,  I can answer your question 
at least from my personal experience and perspective.   Since I went into 
the used and rare book trade I have never assumed that my customers were 
obliged to pay for mistakes on my end,  or failure to deliver.  On occasion, 
that meant eating a loss,  but I certainly didn't mind it especially if it 
concerned a good and/or regular customer.  I was willing to assume that they 
were telling me the truth and let it go at that.

The package was insured.  However,  the seller failed to pay the extra 
pennies to have a signature confirmation, which would have made it mandatory 
for someone to sign for it.

The net result here is that although I've spent a few thousand with him I 
won't be spending any more.  Nor will I be the underbidder helping to drive 
up prices on his items,  as was often the case.

You may also have missed the helpful post from Roger Wade about filing a 
claim with the PO but thanks for chiming in anyway.


Taylor







----- Original Message ----- 
From: "D P Ingram" <darren at ingram.fi>
To: "78-L Mail List" <78-l at klickitat.78online.com>
Sent: Monday, December 27, 2010 11:10 PM
Subject: Re: [78-L] First eBay problem


Hi. Forgive me, but apart from the "Amazon" level of customer service, why 
should a seller of second hand (presumably) materials reimburse you when the 
item was "delivered" according to the information at their disposal.

Now, your mail to me did not indicate if it was insured (if so, maybe he 
could have helped more) but since you state it was not received by you, yet 
the Postal authority says it was, why not file a claim with the Postal 
Inspector and/or Police indicating theft and let the authorities deal with 
it?

The seller seems to have done their side of things (ignoring any element of 
"enhanced customer service" and surely the onus should be on the recipient 
in this instance, when they report they did not receive it, to take a few 
steps since the apparent situation is more out of the ordinary? From what I 
read, interfering with USPS mails is a federal offence and apparently the 
Postal Authorities and the feds take these things seriously.

Of course, I could keep my nose out :)



¦ D P Ingram ¦ Ab Ingram Oy ¦
¦ darren at ingram.fi ¦  www.ingram.fi ¦
¦
¦ MUSIC LIBRARY FINLAND - www.musiclibrary.fi
¦
¦ +358 6 781 0275 (FIN) ¦ extn 8001
¦









On 28 dec 2010, at 00.12, Taylor Bowie wrote:

> I've always posted on here about all my good eBay experiences as a buyer,
> so thought I should alert all to a probelm I just had which resulted in my
> being out $140.
>
> A seller from whom I'd bought a number of nice records over the years 
> sent
> me a package on Nov 4...I never received it.  Someone in the PO system
> "confirmed" delivery and so neither eBay or Pay Pal will give me my money
> back.  All I could get from the PO was that it was "delievered" to my zip
> code...no address and no signature...not much of a confirmation,  as far 
> as
> I can tell.
_______________________________________________
78-L mailing list
78-L at klickitat.78online.com
http://klickitat.78online.com/mailman/listinfo/78-l