[78-L] First eBay problem

[D P Ingram]

Hi. Forgive me, but apart from the "Amazon" level of customer service, why should a seller of second hand (presumably) materials reimburse you when the item was "delivered" according to the information at their disposal.  

Now, your mail to me did not indicate if it was insured (if so, maybe he could have helped more) but since you state it was not received by you, yet the Postal authority says it was, why not file a claim with the Postal Inspector and/or Police indicating theft and let the authorities deal with it?

The seller seems to have done their side of things (ignoring any element of "enhanced customer service" and surely the onus should be on the recipient in this instance, when they report they did not receive it, to take a few steps since the apparent situation is more out of the ordinary? From what I read, interfering with USPS mails is a federal offence and apparently the Postal Authorities and the feds take these things seriously.

Of course, I could keep my nose out :)



¦ D P Ingram ¦ Ab Ingram Oy ¦
¦ darren at ingram.fi ¦  www.ingram.fi ¦ 
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On 28 dec 2010, at 00.12, Taylor Bowie wrote:

> I've always posted on here about all my good eBay experiences as a buyer, 
> so thought I should alert all to a probelm I just had which resulted in my 
> being out $140.
> 
> A seller from whom I'd bought a number of nice records over the years  sent 
> me a package on Nov 4...I never received it.  Someone in the PO system 
> "confirmed" delivery and so neither eBay or Pay Pal will give me my money 
> back.  All I could get from the PO was that it was "delievered" to my zip 
> code...no address and no signature...not much of a confirmation,  as far as 
> I can tell.