[78-L] First eBay problem

Taylor Bowie bowiebks at isomedia.com
Mon Dec 27 16:44:19 PST 2010 

Thanks,  Malcolm...I appreciate your insight about this.

I,  too,  thought that the seller was being short-sighted...not even 
considering who was "right" or "wrong" but just not appreciating all the 
other  times I'd bought from him,  or even the times when I was the 
underbidder who drove up the sale price on something he'd listed.

I am hoping that I can make use of the USPS info which Roger Wade 
provided...in the interim,  my only recourse was to leave negative feedback 
which I did today.  If I'd waited another week or so,  I'd be unable to 
leave feedback at all.

Taylor



----- Original Message ----- 
From: "Malcolm - Venerable Music" <malcolm at venerablemusic.com>
To: "78-L Mail List" <78-l at klickitat.78online.com>
Sent: Monday, December 27, 2010 3:46 PM
Subject: Re: [78-L] First eBay problem


> Hey Taylor - Sorry that something like this happened to you! From a
> buyer/seller standpoint, I can see both sides. I ship in the neighborhood 
> of
> 2000 packages a year & almost always when I get this complaint the package
> was indeed delivered and either picked up by a spouse or relative, or
> misfiled by the buyer themselves. Granted, these are normally CDs, and not
> $100 records - but it does tend to make sellers wary of buyers saying they
> did not receive and item when in fact they did. Usually about a week later 
> I
> get the - found it, email! Once though, I do remember the post office
> delivering only the top of a box to a customer in one of those damaged en
> route plastic baggie things. It was scanned as delivered though - ha!
>
> On the other hand, when dealing with records and genuine collectors, I'd
> tend to side with the buyer. If it were me, I'd much rather eat the $140 
> and
> have a buyer continue bidding on my items - it just makes sense. When
> selling on Ebay, it always takes at least 2 serious bidders to make a 
> decent
> sale price on a record & he could make that $140 back on one item! I never
> understood the short sightedness of some sellers, but never-the-less it's
> there. This seller has been selling some really nice records for a few 
> years
> now, and it's not like there's an unlimited pool of buyers for the real
> rarities (and good prices). I still think that the anonymity of buying and
> selling on Ebay kind of drives this feeling of getting cheated at times &
> promotes folks to use poor judgment!
>
> It works on the buyer side as well. On the last list I ran on the 
> vmauctions
> site, there was a buyer who purchased 2 nice & high priced jazz/dance band
> records from a seller other than me. When he received them, he complained
> that one of the records was not graded correctly - which is not a problem 
> as
> all items sold on the site are refund eligible for any reason. The seller
> than offered a $35 refund (half of the price) to keep the record which is
> pretty standard practice & the buyer refused and wanted a full refund -
> again, no problem. This particular buyer was in the Europe and on top of 
> the
> money for the record he wanted the seller to pay $19 for the postage back
> (even though the seller only received $5 in postage costs as it was 
> shipped
> to an address in the US). The seller then decided to refund the entire 
> cost
> of the record and let the buyer keep it so as not to incur another payment
> for the shipment back. The buyer continued to insist that he not only
> received a refund for the record but also cover the postage back even 
> though
> the seller told him to keep it! It is our published policy that any record
> can be returned for refund, but the buyer is responsible for postage back
> (unless the personal seller decides to cover the return expenses as well).
> Anyhow, after this, the buyer then said that he'll never buy another 
> record
> on the site and cancelled everything! When the record did arrive safely 
> back
> in the US, the seller sent me a message letting me know he did refund the
> postage cost personally through paypal. So really, it goes both ways!
>
> And yes, the post office is rarely any help at all - especially if you 
> live
> in a major metropolitan area.
> Good Luck!
> Malcolm in GA
>
> Venerable Music - http://www.venerablemusic.com/
> 78rpm Auctions - http://www.vmauctions.com/
> Venerable Radio - http://www.venerableradio.com
> On Myspace - http://www.myspace.com/venerablemusic
>
> ----- Original Message ----- 
> From: "Taylor Bowie" <bowiebks at isomedia.com>
> To: "78-L Mail List" <78-l at klickitat.78online.com>
> Sent: Monday, December 27, 2010 5:56 PM
> Subject: Re: [78-L] First eBay problem
>
>
>> Thanks to Greg and David...I went to the PO once about this and got no
>> help.
>> And Greg is right,  so long as there is "confirmed delivery" no one seems
>> inclined to just accept the fact that I didn't receive it.
>>
>> An expensive lesson...but as with most glitches in life...it could have
>> been
>> worse.
>>
>> Taylor
>>
>>
>> ----- Original Message ----- 
>> From: "David Lennick" <dlennick at sympatico.ca>
>> To: "78-L Mail List" <78-l at klickitat.78online.com>
>> Sent: Monday, December 27, 2010 2:53 PM
>> Subject: Re: [78-L] First eBay problem
>>
>>
>>>I had a similar experience involving a prominent e-Bay seller, who 
>>>refused
>>>to
>>> do anything about the problem. It was only a $4 item (plus shipping) so
>>> the
>>> only great loss was to the seller, who won't get another bid from me.
>>> Most
>>> of
>>> the eBay dealers willingly dealt with lost or damaged shipments in days
>>> past.
>>>
>>> dl
>>>
>>> On 12/27/2010 5:45 PM, Greg Laxton wrote:
>>>> I believe PayPal only requires Signature Confirmation on packages over
>>>> $200...maybe $250.
>>>>
>>>> If it shows up as Delivered in the USPS system, sounds like the seller
>>>> may
>>>> have done all that's required of him - mailed it with Delivery
>>>> Confirmation
>>>> and it was delivered...somewhere in your zip.  Of course I understand
>>>> you'd
>>>> hope he'd have done more.
>>>>
>>>> Any chance you purchased insurance?  But I'd guess that's a moot point
>>>> if
>>>> it
>>>> shows up as being delivered.  Maybe with a statement from your postal
>>>> carrier, you might be able to get some traction for a claim.
>>>>
>>>> Tried bending the ear of your local carrier?  Perhaps it was left at 
>>>> the
>>>> wrong door step?  If that fails, I'd set up an appointment with the
>>>> local
>>>> Postmaster.  Perhaps he or she can track down the person in the local
>>>> post
>>>> office who marked it "delivered."
>>>>
>>>> I've had packages not show up and when the buyer contacted the local 
>>>> PO,
>>>> it's been found on a shelf somewhere.
>>>>
>>>> Good luck,
>>>> Greg
>>>>
>>>>
>>>>
>>>>
>>>> ----- Original Message -----
>>>> From: "Taylor Bowie"<bowiebks at isomedia.com>
>>>> To: "78-L Mail List"<78-l at klickitat.78online.com>
>>>> Sent: Monday, December 27, 2010 5:12 PM
>>>> Subject: [78-L] First eBay problem
>>>>
>>>>
>>>>> I've always posted on here about all my good eBay experiences as a
>>>>> buyer,
>>>>> so thought I should alert all to a probelm I just had which resulted 
>>>>> in
>>>>> my
>>>>> being out $140.
>>>>>
>>>>> A seller from whom I'd bought a number of nice records over the years
>>>>> sent
>>>>> me a package on Nov 4...I never received it.  Someone in the PO system
>>>>> "confirmed" delivery and so neither eBay or Pay Pal will give me my
>>>>> money
>>>>> back.  All I could get from the PO was that it was "delievered" to my
>>>>> zip
>>>>> code...no address and no signature...not much of a confirmation,  as
>>>>> far
>>>>> as
>>>>> I can tell.
>>>>>
>>>>> The fellow at Pay Pal noted that you get better protection if you also
>>>>> have
>>>>> signature confirmation...a more rigorous form of making sure that the
>>>>> package arrived where it was supposed to and that the right person got
>>>>> it.
>>>>>
>>>>> I was disappointed that this seller would not give me my money back,
>>>>> and
>>>>> that he put the entire onus on me to "prove my case."  I had never run
>>>>> into
>>>>> this attitue in my years in the book business and always took
>>>>> responsibility
>>>>> as the seller...guess that doesn't always apply these days.
>>>>>
>>>>> The seller,  with whom I've always had a good relationship, goes by
>>>>> luckydaddy.  He offers nice records in geat condition,  but after this
>>>>> I
>>>>> won't be comfortable doing business with him any more.  He has always
>>>>> been
>>>>> a
>>>>> good guy,  but if any of you do business with him I'd suggest that you
>>>>> ask
>>>>> for signature conformation if you make a purchase from him,  in order
>>>>> to
>>>>> protect yourself in case the pacakge gets into the wrong hands but
>>>>> delivery
>>>>> is entered as "confrimed.'
>>>>>
>>>>> If anyone else has had any kind of similar experience with anyone, 
>>>>> and
>>>>> was
>>>>> ever able to get money refunded,  I'd like to hear about it.
>>>>>
>>>>> Thanks to all from
>>>>>
>>>>> Taylor
>>>>>
>>>>>
>>>>> _______________________________________________
>>>>> 78-L mailing list
>>>>> 78-L at klickitat.78online.com
>>>>> http://klickitat.78online.com/mailman/listinfo/78-l
>>>>>
>>>>
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