[78-L] "Protection" and other problems

[David Lennick]

I had a few eBay sellers who claimed they'd sent the record and it was my tough 
luck for not buying insurance. If it was a $4 item, it wasn't worth screaming 
over. One of those sellers is still very active on 78-C but he lost my business 
years ago. I also had sellers give me refunds when records were "lost", like 
the Stepin Fetchit (on Apollo?)..he may have received a better offer or it may 
have legitimately disappeared. One never knows.

As for trust, service stations get ripped off regularly. If you find one in a 
major US center where you can fill up without paying first, you've found a 
rarity (there still are some). And WalMart probably gets a lot of counterfeit 
twenties.

dl

On 11/6/2010 11:30 PM, Taylor Bowie wrote:
> Again,  I'm not talking about just auctions but sales via web sites,  email
> orders,  etc.  My regular activities in the rare book business don't involve
> a lot of auction related sales.
>
> Of course any item sold through the mail should be returnable for any
> reason...that's fine with me.  I do have a problem with those who claim they
> have not received something when all evidence says that they have,  or the
> ones who receive something and hold it for ransom in order to negotiate
> price.  This happens not a lot,  but it is very aggravating when it does.  I
> guess it's not so bad in the record business,  but there is more and more
> on-line and mail fraud in the rare book trade,  and most of it comes from
> countries outside of the US...that is confirmed by what I have heard from
> booksellers in Europe,  Japan and South America.
>
> In thirty-five years of selling books and a few records through the mail,
> I've had no more than a dozen things returned for any reason...most of those
> were because I'd mis-described something but a few were just because the
> buyer changed his or her mind.  Either way,  the money was returned or (as
> we have always shipped many books on invoice) the bill was cancelled.
>
> And,  yes...I love my business and love my record collection,  but the money
> really does matter.  It doesn't buy happiness but it makes the path towards
> happiness a little smoother!
>
> T
>
>
> ----- Original Message -----
> From:<goldenbough at arcor.de>
> To:<78-l at 78online.com>
> Sent: Saturday, November 06, 2010 8:20 PM
> Subject: Re: [78-L] "Protection" and other problems
>
>
>> Taylor, I was referring to a PREPAID hotel booking - no need for CC!
>>
>> And I do not need to revert any payment with Amex or Visa, because I
>> refund upon
>> my buyer's request.  If he says that he has not received the item, then he
>> gets his
>> money back. Instantly. No need to be distrustful and involve PayPal or the
>> Credit Card
>> company.
>>
>> Trust, confidence and generosity get you a MINIMUM of 30% better auction
>> results -
>> if it's really the money that matters.
>>
>> Benno