[78-L] "Protection" and other problems

[Taylor Bowie]

Again,  I'm not talking about just auctions but sales via web sites,  email 
orders,  etc.  My regular activities in the rare book business don't involve 
a lot of auction related sales.

Of course any item sold through the mail should be returnable for any 
reason...that's fine with me.  I do have a problem with those who claim they 
have not received something when all evidence says that they have,  or the 
ones who receive something and hold it for ransom in order to negotiate 
price.  This happens not a lot,  but it is very aggravating when it does.  I 
guess it's not so bad in the record business,  but there is more and more 
on-line and mail fraud in the rare book trade,  and most of it comes from 
countries outside of the US...that is confirmed by what I have heard from 
booksellers in Europe,  Japan and South America.

In thirty-five years of selling books and a few records through the mail, 
I've had no more than a dozen things returned for any reason...most of those 
were because I'd mis-described something but a few were just because the 
buyer changed his or her mind.  Either way,  the money was returned or (as 
we have always shipped many books on invoice) the bill was cancelled.

And,  yes...I love my business and love my record collection,  but the money 
really does matter.  It doesn't buy happiness but it makes the path towards 
happiness a little smoother!

T


----- Original Message ----- 
From: <goldenbough at arcor.de>
To: <78-l at 78online.com>
Sent: Saturday, November 06, 2010 8:20 PM
Subject: Re: [78-L] "Protection" and other problems


> Taylor, I was referring to a PREPAID hotel booking - no need for CC!
>
> And I do not need to revert any payment with Amex or Visa, because I 
> refund upon
> my buyer's request.  If he says that he has not received the item, then he 
> gets his
> money back. Instantly. No need to be distrustful and involve PayPal or the 
> Credit Card
> company.
>
> Trust, confidence and generosity get you a MINIMUM of 30% better auction 
> results -
> if it's really the money that matters.
>
> Benno
>
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