[78-L] Question about insurance

[Malcolm - Venerable Music]

Thanks Roger, that's good to know! I was wondering how they determined if a 
package was poorly packed as it would either reside with the buyer or seller 
and the insurance folks are behind a desk somewhere in 1-800-ask-usps land? 
Did you ever have to bring/send the box somewhere for inspection?

In every case (as a seller) that I have had a customer tell me that a record 
arrived broken I just went ahead and sent the refund out of my pocket (but 
it has never been for more than a $70-$80 record or so). Some were even 
insured, I just began with the process and ended up quitting, figuring my 
time was worth more - especially if they always could just deny me at the 
end.

In every case as a buyer (except the previous one mentioned), I've had 
similar reactions from sellers - have yet to be really burned, but I figure 
my time will come - ha!

Malcolm

Venerable Music - http://www.venerablemusic.com/
78rpm Auctions - http://www.vmauctions.com/
Venerable Radio - http://www.venerablemusic.com/samphpweb/index.html
On Myspace - http://www.myspace.com/venerablemusic

----- Original Message ----- 
From: "Roger Wade" <rwade1947 at comcast.net>
To: "78-L Mail List" <78-l at klickitat.78online.com>
Sent: Sunday, January 03, 2010 2:34 PM
Subject: Re: [78-L] Question about insurance


> Malcolm,
>
> In 12 years of selling records online I've filed three claims with
> USPS insurance.  All three were paid in about 10 days with a postal
> money order mailed from my local post office.  One claim was for a
> lost package, the other two were for records that arrived cracked.
>
> For the past 3 years I have used the insurance provided through
> Endicia but have not had to file a claim.
>
> Roger Wade
> Really Old Records
>
> http://www.reallyoldrecords.com
>
> http://stores.ebay.com/Really-Old-Records?RefID=store
>
> http://www.amazon.com/shops/reallyoldrecords
>
> http://astore.amazon.com/discographiesplus-20
>
> http://www.myspace.com/reallyoldrecords
>
>
>
> On Jan 3, 2010, at 2:23 PM, Malcolm - Venerable Music wrote:
>
>>
>> I then instructed the seller that he could also file the claim for the
>> broken record at which point they could deny him coverage because of
>> improper packing, but I would not be on the hook for it. As far as
>> I can
>> tell, the only time postal insurance really works in if the package
>> is lost
>> in space?? Anyone ever successfully file a claim for a damaged item
>> & have
>> the postal service pay out? If so, how long did it take?
>>
>>
>> Malcolm
>> (the other, other one in Georgia)
>>
>> Venerable Music - http://www.venerablemusic.com/
>> 78rpm Auctions - http://www.vmauctions.com/
>> Venerable Radio - http://www.venerablemusic.com/samphpweb/index.html
>> On Myspace - http://www.myspace.com/venerablemusic
>>
>> ----- Original Message -----
>> From: "Taylor Bowie" <bowiebks at isomedia.com>
>> To: "78-L Mail List" <78-l at klickitat.78online.com>
>> Sent: Sunday, January 03, 2010 1:50 PM
>> Subject: [78-L] Question about insurance
>>
>>
>>> A friend of mine recently had a very unpleasant go-round with a
>>> well-known
>>> eBay record seller who sent him a cracked record.  When my friend
>>> asked
>>> for
>>> his money back,  the seller demanded that my friend file the
>>> insurance
>>> claim.
>>>
>>> I've bought and sold books and records through the mail for many
>>> years,
>>> and
>>> on the few occasions there was a problem...I never expected the
>>> buyer to
>>> file the claim about something I'd sold and which arrived damaged
>>> or not
>>> at
>>> all.  I would refund the money and then file my own insurance claim.
>>>
>>> Any of you other buyers or sellers run into this?  Seems to be
>>> that it's
>>> the
>>> responsibility of the seller to follow through on problems with a
>>> purchase,
>>> and not the buyer.
>>>
>>>
>>> Taylor
>>>
>>>
>>> _______________________________________________
>>> 78-L mailing list
>>> 78-L at klickitat.78online.com
>>> http://klickitat.78online.com/mailman/listinfo/78-l
>>
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