[78-L] leaving negative feedback

[joe@salerno.com]

Neutral feedback no longer applies towards the seller's overall rating, 
so if you leave a neutral grade each time a record arrives broken, it 
provides no incentive to improve packing methods, or whatever you graded 
against the seller for, and no indication to someone looking at a 
feedback rating to go look at the comments. Imagine someone with a very 
high feedback score, but then you just happen to go look at the comments 
and discover that there are many about poor packing, merch arriving 
damaged, and refunds given. You would probably reconsider doing bidness 
with this person. OK that's an extreme what-if, but that is the way I 
could see it working.

joe salerno


Jack Palmer wrote:
>     I have only had three cases of broken records and a couple more that I 
> lucked out on where the record arrived save even with poor packing.  If the 
> seller has refunded my money on a broken record I gave then a neutral rating 
> and entered a comment about the poor packing.     Jack
> 
> ----- Original Message ----- 
> From: <melodicmarimba at comcast.net>
> To: "78-L Mail List" <78-l at klickitat.78online.com>
> Sent: Friday, December 19, 2008 1:26 PM
> Subject: Re: [78-L] leaving negative feedback
> 
> 
>> I completely agree with Cary. When a vintage record breaks during shipment 
>> due to inadequate packing, a financial refund does not replace the piece of 
>> history that is lost forever. Ebay is helping record collecting due to 
>> unprecedented accessibility of inventories information, browse-at-home 
>> record hunting, and exposure to a wide customer base. The downside, though, 
>> is that there are now many new sellers who do not understand, or care to 
>> learn, the care required of shellac discs and wax cylinders.
>>
>> Fortunately, those types of sellers are the minority. I have dealt with 
>> many dedicated professional sellers online as well, including some record 
>> dealers who have been in the activity for many years or decades. These 
>> enthusiasts were collecting and dealing in recordings at record shows and 
>> through mailing lists and networking long before eBay. You'll never find 
>> them trashing records in the mail by failing to pack well.
>>
>> However, I also have been on the receiving end of destroyed recordings 
>> packed by, let's face it, morons. I purchased a 78 from an eBay seller who 
>> wrapped the disc in paper and addressed and labeled the paper and shipped 
>> it just like that. No box, no padding, not a padded envelope - just brown 
>> paper cut from a grocery bag and absolutely nothing else. It arrived 
>> shattered into many pieces. When I emailed the seller in a diplomatic and 
>> objective manner, without having left any feedback yet, the person accused 
>> me of being unfair and unreasonable to cause a problem by complaining. 
>> Then, the seller left negative feedback comments for me.
>>
>> Best, David Harvey
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> 
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