[78-L] leaving negative feedback

[Jack Palmer]

    I have only had three cases of broken records and a couple more that I 
lucked out on where the record arrived save even with poor packing.  If the 
seller has refunded my money on a broken record I gave then a neutral rating 
and entered a comment about the poor packing.     Jack

----- Original Message ----- 
From: <melodicmarimba at comcast.net>
To: "78-L Mail List" <78-l at klickitat.78online.com>
Sent: Friday, December 19, 2008 1:26 PM
Subject: Re: [78-L] leaving negative feedback


>I completely agree with Cary. When a vintage record breaks during shipment 
>due to inadequate packing, a financial refund does not replace the piece of 
>history that is lost forever. Ebay is helping record collecting due to 
>unprecedented accessibility of inventories information, browse-at-home 
>record hunting, and exposure to a wide customer base. The downside, though, 
>is that there are now many new sellers who do not understand, or care to 
>learn, the care required of shellac discs and wax cylinders.
>
> Fortunately, those types of sellers are the minority. I have dealt with 
> many dedicated professional sellers online as well, including some record 
> dealers who have been in the activity for many years or decades. These 
> enthusiasts were collecting and dealing in recordings at record shows and 
> through mailing lists and networking long before eBay. You'll never find 
> them trashing records in the mail by failing to pack well.
>
> However, I also have been on the receiving end of destroyed recordings 
> packed by, let's face it, morons. I purchased a 78 from an eBay seller who 
> wrapped the disc in paper and addressed and labeled the paper and shipped 
> it just like that. No box, no padding, not a padded envelope - just brown 
> paper cut from a grocery bag and absolutely nothing else. It arrived 
> shattered into many pieces. When I emailed the seller in a diplomatic and 
> objective manner, without having left any feedback yet, the person accused 
> me of being unfair and unreasonable to cause a problem by complaining. 
> Then, the seller left negative feedback comments for me.
>
> Best, David Harvey
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