[78-L] International transactions

[Malcolm - Venerable Music]

Hi Cary -

You're statements are absolutely correct! Therefore if you are going to be 
an effective seller on ebay (and keep your sanity), you need to consent to 
those simple truths.
First, you should never expect the buyer to jump through any hoops for 
insurance purposes. The only thing you can really legitimately ask them to 
do is to return the item. Even then you risk creating ill feelings with the 
buyer as they will not want to pay to return items that they were never able 
to actually use.
Second, an insurance purchase made from the US Postal Service is rarely ever 
worth the price or effort, unless the package is traceable and lost. In most 
cases you will work harder for that refund especially when you consider both 
the time and effort you will spend.

With these truths, as sellers, we need to look at the other options of which 
there are not many.

First, if you must purchase insurance, you should do it with another 
service. There are at least 3-4 different services that specialize in 
insuring items through ebay. Even though I have never used these services 
myself, I have heard they work much better than what is offered through the 
postal service. I would make sure to ask many questions though, because 
you'll have to check the process against the first truth which is not to 
expect the buyer to really jump through any hoops other than sending you the 
item back (which they must also do to get a refund from paypal).
Second, is the solution that feel is unreasonable. I agree that in order to 
make this work on Ebay, you pretty much have to break their shipping rules 
(which comes down to their own short sighted policies - sellers always come 
second to the buyers), but over time it does work.
It doesn't have to just be .50 or $1 per package, on vmauctions, we use the 
actual postal insurance scale which is as follows -

Fee . . . . . . . . . . Insurance Coverage
$2.45 ................ $50.01 to $100
$3.05 ................ $100.01 to $200
$5.10 ................ $200.01 to $300
$6.25 ................ $300.01 to $400
$7.40 ................ $400.01 to $500
$8.55 ................ $500.01 to $600

If you pack records correctly (which I know you do), you should know that 
having problems with records arriving safely is a rare occurrence. You may 
ship 100 (or more) packages over time without incident, and then another 100 
after the incident. Trust me, over time (that is the key), it will work out 
in your favor! And believe me, you'll feel so much better when you can tell 
a buyer who is upset over receiving damaged merchandise to keep the record 
and immediately offer a full refund - problem over!

Best of Luck!
Malcolm

Venerable Music - http://www.venerablemusic.com
Venerable Radio - http://www.venerableradio.com
78rpm Record Auctions - http://www.vmauctions.com


-----Original Message----- 
From: Cary Ginell
Sent: Sunday, June 16, 2013 5:16 PM
To: 78-L Mail List
Subject: Re: [78-L] International transactions

> When you sell an item overseas for $500, that's a lot of cookie jars at a 
> buck at a time. This is an unreasonable solution. The solution is for USPS 
> to reimburse the seller for damaged goods, not the buyer. The buyer can 
> claim anything he wants and get his money back from PayPal. The seller is 
> helpless unless the buyer complies with USPS's requirement to bring in the 
> original box to prove damage. Why should he do this when he can merely 
> file a claim with PayPal and get his money refunded immediately - no 
> questions asked.

Cary Ginell

> If you add 50 cents or a dollar to the shipping costs of all your packages 
> and put the
> money away in a cookie jar - then you can pay all claims from there, and 
> invite your
> loved one to a fine restaurant at the end of the year with the money left 
> over.
> Hope this helps some.
> Benno
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> 78-L mailing list
> 78-L at klickitat.78online.com
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>

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