[78-L] He changed his mind..

[David Lennick]

I didn't opt into the Power Seller category..in fact I have no idea how I 
became one. Clean living? Low cholesterol? As for "opened cases", there was one 
around that time, again involving a customer in a far-off land who hadn't 
received his item yet, despite having been told it would take a few weeks to 
arrive, and who insisted on opening a case the day before his right to do so 
would lapse.

As for the case of buyer remorse, I told him to return the item, which he says 
he's done, with tracking number and insurance. So we'll see.

dl

On 1/20/2012 10:41 AM, Benno Häupl wrote:
> .
> It isn't really the negs that will get you, but the DSRs (detailed seller ratings).
> As a "top rated seller" your are allowed to drop down in your ratings as follows.
>
> In any of the 4 categories "item as described", "communication", "shipping time"
> and "shipping and handling charges" you are allowed to have  a maximum of
> 2  "low ratings of 1s or 2s" in the last 12 months, or 0.5% of your ratings,
> whichever comes first.
>
> In addition you are allowed to have a maximum of 2 "buyer protection cases"
> against you, or 0.5% of all transactions of yours, whichever comes first.  These are
> cases that your buyers opens in the eBay or PayPal Resolution Center. PayPal disputes
> are not counted until they are escalated from a dispute to a case.
>
> Also, you are only allowed to have 2 "Closed cases without seller resolution", or
> 0.30%  of you transactions maximum (i.e. cases closed without the seller's response
> or resolution. Cases found in the seller's favor or appealed successfully by the seller
> are not included.
>
> To complicate matters further, you are not allowed to have any of the 4 DSR ratings
> below 4.6
>
> All this is for a "Top rated seller".  You can get a better allowance if you stay only
> "Above average". Then, you are allowed to have 3 cases against you (in any of the
> cases above where the maximum count allowed is "2")
>
> Some sellers are entitled to be "Top Rated Sellers" by their scores, but one of the
> prerequisites for a Top Rated Seller is to be a Power Seller. I know several sellers
> who preferred to stay "above average" and refused to join the Power Seller program
> when they were invited to join it, because they have the more liberal criteria to their
> advantage.
>
> I have no idea, however, if you can opt out of the Power Seller Program once you have
> opted in. All I know is that you can lose your Power Seller privileges if you have less
> than 100 "unique sales" in the last 12 months. (Unique sale = sale to one person in a
> period of 14 days, regardless of numer of items)
>
> Conclusion:
> it's best to solve any dispute amicably, without eBay or Paypal being invloved. Therefore
> it is worthwhile to put aside a dollar or two for every item sold and pay any claims out of
> this personal "contingency sugar bowl".
>
> Benno
> .
>
>
>
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