[78-L] oooWEE policy change regarding feedback

[David Lennick]

Okay..my one negative feedback magically disappeared yesterday. No contact from 
eBygoom, nothing from the kvetch (see dissatisfied customer, see idiot). I 
ain't complainin'.

dl

On 9/2/2011 8:47 AM, David Lennick wrote:
> Well, I've had a 100% perfect rating since February 2001, except for recently.
> One dissatisfied customer in the Land of the Rising Sun bid the mininum on an
> Oscar Pettiford lp which was rated E/E- with small scratches. He paid the
> minimum shipping and was told it would take up to 8 weeks, during which he sent
> repeated "where is my record" messages. When it arrived in 6 weeks he promptly
> accused me of sending a record with a big scratch which wouldn't play. He was
> offered a refund if he returned the disc. He refused unless I paid HIS cost to
> return it and sent him a new record. He then posted negative feedback, to which
> I replied that he was offered a refund. He then replied "Liar!" He is what we
> in the music biz call a "kvetch".
>
> dl
>
> On 9/2/2011 12:37 AM, Cary Ginell wrote:
>>
>> Great news for sellers: Additional protection for your performance rating now in effect!
>> 				
>> 					Todd Lutwak
>> We know you want to do right by your customers—that’s why eBay always
>>    encourages buyers to contact the seller before filing a Buyer
>> Protection case. Starting today, if a buyer doesn’t contact you before opening an eBay Buyer Protection case, and you act quickly to resolve it, the case won’t be included in your performance rating.
>> As always, any case that is escalated and found in your favor will not affect your performance rating.
>> We hope this additional protection makes selling an even better experience for you. Thank you for selling on eBay!
>> Sincerely,
>> Todd Lutwak
>>
>> Vice President,
>>
>> Seller Experience
>>
>>
>> I still think sellers are powerless unless they can give negative feedback to deadbeat, recalcitrant, unreasonable, and nasty buyers.
>> Cary Ginell
>>    		 	
> _______________________________