[78-L] Filing USPS insurance claim-Good news-Bad news

[Jim Whipkey]

  I've just had my first EVER  78 record sale on E-Bay arrive broken, the good news is  I've had a fantastic, easy experience with USPS, filed the claim on line, received payment in full in less than a week AND they also refunded  the postage!  What happened  was I sold an old box set of Stan Kenton records, Innovations,  4 records in album to guy in FL  who notified me the records arrived broken (sent a picture of them) and I had included cost of insurance in purchase price.  Buyer told me package was obviously damaged  in handling, even sent me a message in which he described USPS  as United States Parcel Smashers, but  turned crazy when I advised him to file the insurance claim, said he was too busy to make trips to the post office,  didn't have room to store the broken records at his house because he "had company coming".  Next thing I know, he filed claim with Paypal, gave me  negative feedback saying I did not pack item well,  when Paypal told him he had to return records to me to get refund which I had already agreed to give.  He sent records back, I filed the claim, got  my money and his back and he is out the cost of returning the records to me.
  I'm obviously upset over his unfair negative feedback, but feel fairly well vindicated by subsequent feedback from other buyers who received their records intact.  I  have always packed records between sheets of thick cardboard and  insulated  the records from the outer package with tightly stuffed shredded paper which  has always proved satisfactory. Still puzzled over  the buyers behavior and reactions, but  intend to continue offering my surplus and/or unwanted  records  from time to time. Estimate my box score on selling  78s on E-Bay,  100 or so  happy, one  buyer I was unable to please,
  Jim Whipkey