[78-L] Help me understand the logic...

[Malcolm - Venerable Music]

Hey Benno - I used to read the boards as well, but mostly when I was trying 
to figure out my own problems with their system. Sometime last year I had a 
problem sending and receiving invoices for items both won and sold.
It took me about 20 hours of phone calls and emails constantly explaining 
the problem over and over till I finally got to someone who understood the 
issue and helped me fix it - very frustrating!

The thing I find the most ill-logical about their feedback policy is the 
lack of a human element. You'd think they would give their customer service 
reps the ability to review and remove abusive feedback when reported.
Most of the time it's pretty obvious when it's revenge or retaliatory 
feedback. Yet, when you ask customer service about such things they act like 
you're crazy for even suggesting such things. They'll say that you can 
mutually remove feedback if you can get the buyer to agree to do so, but I 
don't think they'll do it for you? Anyone ever successfully have ebay remove 
uncalled for negative feedback?

I like the idea of a user panel and should try to do something similar on 
the vmauctions site. How did it work? Did you actually have online 
meetings/chats or was it more of message board/private message set up?
Malcolm

Venerable Music - http://www.venerablemusic.com/
78rpm Auctions - http://www.vmauctions.com/
Venerable Radio - http://www.venerableradio.com
On Myspace - http://www.myspace.com/venerablemusic

----- Original Message ----- 
From: "Benno Häupl" <goldenbough at arcor.de>
To: <78-l at 78online.com>
Sent: Tuesday, January 18, 2011 2:20 PM
Subject: Re: [78-L] Help me understand the logic...


>
> Of course, eBay could have limited the amount of feedback to be left, like 
> you suggested, Malcolm.
> But you never know if 10 consecutive purchases from one seller are 
> legitimate or only intended for
> feedback bombing. If the latter, then the buyer would not pay anyway.
>
> In this case, the seller's only recourse is to quickly file for 'unpaid 
> item', because only then will the
> buyer be blocked from leaving feedback.
>
> It's really hard to keep up with all the eBay changes back and forth and 
> the ways to handle all
> possible issues. This is why I read the eBay Discussion Boards a lot 
> (specifically the threads in following
> chat rooms: PayPal, Seller Central, Trust & Safety, International Trading, 
> Packaging & Shipping)
>
> And don't ask for eBay to be logical!
>
> Benno
> (formerly eBay/PayPal consultant on their 'user panel', when they still 
> had one)
>
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