[78-L] "Protection" and other problems

[Taylor Bowie]

I don't need to have a look at European eBay chat lines to know that I have 
been cheated by European buyers...not a lot,  but  a few.  And your citing 
of 80% success for sellers via the appeal doesn't mean a damn thing if 
you're one of the other 20%.

Nor was I speaking of  just eBay/Pay Pal  sales either...try dealing 
directly with Visa or AmEx if your "buyer" has a complaint or claim against 
you.

As to your experience checking into a hotel,  I find the processing of a 
credit card at check-in to be a great convenience.  It's nice on the day of 
check-out to receive an itemized bill under my room door,  and then I can 
just leave,  after dropping the key at the desk.  I like nice hotels,  but I 
hate long good-byes.

Never been in a Wal-Mart so can't address your experience there.


Taylor




----- Original Message ----- 
From: <goldenbough at arcor.de>
To: <78-l at 78online.com>
Sent: Saturday, November 06, 2010 7:12 PM
Subject: Re: [78-L] "Protection" and other problems


> An eBay seller has full PayPal seller protection if he can provide proof 
> of delivery that can be
> verified online. The key words are 'delivery' (not: shipping) and 'online' 
> (not: paperwork).
>
> I admit that eBay and PayPal protection for buyers and sellers, according 
> to their User Agreement,
> is at their discretion - obviously to prevent misuse of an unknown kind. 
> They may in fact base their
> decision on some VIP status of the seller or buyer, which may lead to 
> injustice, because it's in
> contradiction to their User Agreement!).
>
> However, the user has the right to appeal. And only then will senior staff 
> have a look at the file.
> Succes rate for appeals: 80%, IIRC.
>
> The perspective of potential fraudulent misuse of PayPal depends on which 
> side of the Atlantic you are.
> Have a look at the eBay chat boards on eBay Germany or eBay France. Then 
> it's the U.S. buyers who
> fraudulently claim non-receipt, they say.
>
> For me, it's more the USA that is full of distrust. I just come back from 
> the U.S. and I am shocked.
> The prepaid 4-star hotel asks me for my credit card. Why, I ask.  'Because 
> something may be broken or missing'.
> Do I get theirs if something is missing from my suitcase?  ('For the thief 
> everybody is a thief', say the Arabs)
>
> At the gas station, when my European CC is not accepted, because we have 
> 4-digit Zips, I have to pay cash
> BEFORE pumping. Unheard of in Europe, of course.   At Wal-Mart etc. they 
> even test my 20-dollar-bills.
> Maybe I should test the bills that THEY hand back to me, because VISA 
> Europe is not honoring ANY Wal-Mart
> purchases because of fraudulent charges!
>
> Never ever have I seen so much distrust.  Must be because there's so many 
> crooks around.
> Back OT.
>
>
> Practically speaking, for a US based seller there are three possibilities.
>
> 1) Either you stick to the PayPal rules and ship by expensive courier 
> service (FedEx, UPS) or USPS Express Mail
> International with delivery confirmation - but then you may lose some 
> customers for high shipping costs.
>
> 2) Or you ship the economy way by Priority Mail International and insure 
> your package - NOT (!) via USPS,
> but through an inexpensive online third-party like SHIPSURANCE or U-PIC. 
> Advantage: nobody sees that the
> shipment is insured and may be valuable. You may even declare a low value 
> for customs! (Will not concern insurance.)
>
> 3) Then there's the third option: self-insure.  Put a dollar or two on the 
> side for such cases of 'loss' or 'damage'.
> This is the most economic way, because in general only 1 or 2 shipments in 
> a thousand will be critical.
>
> As for myself, I do not even self-insure, but charge only the mere postage 
> fee. And my buyers have the full
> right of refund - anytime and for any reason, including return shipping. 
> Result?
>
> For an identical 78 sold the same week or month, I get double auction 
> results, sometimes even 5 times the
> usual price!  In other words:
>
> I am consumer/buyer oriented and do not need any 'protection', because my 
> auction results are WAY better.
> Therefore I am able to cover any loss easily - without complaining.
>
> Isn't this the way it should be?
>
> Benno
>
>
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