[78-L] hoo-HAA dispute ^ [FWD]

Thu Jan 7 04:25:19 PST 2010

Hey Cary - I hate reading stories like this & it is part of the reason I 
created the auction site. The way it's designed, there is no feedback for 
buyers, because a buyers only job is to bid & then pay for his items. If a 
buyer is unhappy, he can return any item (at his expense) and receive a full 
refund from the seller (it's part of the agreement when you sign up). If the 
record is sold at or under $50 and arrives broken, the we cover the expense 
and the seller is absolved (unless there is habitual breakage).

In your case, we would have no tolerance for funny business and the flaming 
feedback would be removed & the buyer's account would be deleted.
On top of that, if the buyer elects to pay with paypal, and opens a dispute, 
the dispute is with Venerable Music (not with the seller) since we are the 
company billing.
We then present the information and fight the case. If paypal decides in the 
buyers favor, then we are the ones on the hook (not the seller) and you can 
bet we will not be dealing with that buyer again. If the buyer agrees to 
return the record for any reason though, then the seller would be 
responsible for the refund (which is granted through us & billed to the 
seller), but that buyer must return the record in a way that is traceable so 
we can confirm delivery.

Truth of the matter is that while hoo-hay has a far-reaching grasp of 
potential buyers, this means that it also attracts lots of nutballs. One of 
the strengths of the VM auction is that we only deal with actual collectors 
who have some sort of responsibility. For the most part, Hoo-hay does it's 
best to absolve itself from transactions - even though they collect a 
handsome portion of the sale of your item. Unlike this philosophy, we are 
the middle men and consider ourselves responsible (and at risk) for both the 
buyer and the seller, so there is no tolerance for abuse by either.

Sorry for the commercial, these stories just rile me up (and I slept 
terrible last night)!
The south may get some snow today!
Malcolm (the other, other one)

Venerable Music - http://www.venerablemusic.com/
78rpm Auctions - http://www.vmauctions.com/
Venerable Radio - http://www.venerablemusic.com/samphpweb/index.html
On Myspace - http://www.myspace.com/venerablemusic

----- Original Message ----- 
From: "Mike Harkin" <harkinmike at yahoo.com>
To: "78-L Mail List" <78-l at klickitat.78online.com>
Sent: Thursday, January 07, 2010 3:57 AM
Subject: Re: [78-L] hoo-HAA dispute ^ [FWD]

> Cary Ginell wrote, "They couldn't give me any details but assured me 
> things will be changing for the better soon. Let's hope they're right."
>
> I wouldn't bet the mortgage!  As an outside observer, I'd say e-barf has
> NEVER EVER changed for the better!
>
> Mike in Plovdiv
>
> --- On Wed, 1/6/10, David Lennick <dlennick at sympatico.ca> wrote:
>
>> From: David Lennick <dlennick at sympatico.ca>
>> Subject: Re: [78-L] hoo-HAA dispute ^
>> To: "78-L Mail List" <78-l at klickitat.78online.com>
>> Date: Wednesday, January 6, 2010, 10:18 PM
>> Missy Gorightry, I protest!
>>
>> dl
>>
>> Cary Ginell wrote:
>> > I've been thinking of the caricatures in WWII Looney
>> Tunes cartoons. Inscrutable. Where is Mr. Moto when we need
>> him?
>> >
>> > Cary Ginell
>> >
>> >> Date: Thu, 7 Jan 2010 01:08:13 -0500
>> >> From: dlennick at sympatico.ca
>> >> To: 78-l at klickitat.78online.com
>> >> Subject: Re: [78-L] hoo-HAA dispute ^
>> >>
>> >> Why do I have this vision of Mickey Rooney with
>> false teeth and slanty eyes?
>> >> Promise him some dirty pictures. Sometime.
>> >>
>> >> dl
>> >>
>> >> Cary Ginell wrote:
>> >>> Just thought I'd warn everyone again about an
>> eBay buyer from Japan who goes by "bookofballard." This is
>> the "gentleman" who called me "worst person" a while back.
>> Anyway, the nut has since filed a claim with PayPal, which
>> froze the money the guy paid me (guess he could never find
>> the American embassy that he was threatening to complain
>> about my split-seam LP racketeering). He's now saying that
>> he never got the record I sent him, when in his negative
>> feedback, he ACTUALLY DESCRIBED THE ITEM. Poor strategy. I
>> immediately escalated the claim and spoke to the resolution
>> dept. who took one look at his record and said -without
>> explaining why- that they will probably rule in my favor.
>> I've since written to eBay to get the flaming feedback
>> removed. Another problem is that bookofballard's feedback
>> numbers are listed as "private." Apparently you can do this
>> if you are not a seller and only buy items. So this buyer's
>> feedback comments are now conveniently hidden.
>> >>>
>> >>> But take heart, fellow sellers! In describing
>> my situation to eBay, I told them that honest sellers are
>> basically defensive against crackpots like bookofballard; we
>> have no recourse in warning other sellers against
>> unscrupulous buyers since they took away our power of filing
>> negative feedback. I was informed that all of this is going
>> to change in the first quarter of 2010. They are working on
>> a system that will make all of this much fairer to
>> responsible sellers. They couldn't give me any details but
>> assured me things will be changing for the better soon.
>> Let's hope they're right.
>> >>>
>> >>> Cary Ginell
>> >>>
>> >>>
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>
>
>
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